Conditions for Returns/Replacements

• A wrong product was delivered.
• The product received is expired or defective.
• The order is incomplete or contains missing items.
• The product arrived damaged (e.g., tampered packaging or physical damage).

Note: Such issues must be reported within 1 day of delivery to our Customer Service Team.

Non-Eligible Returns/Replacements

• Opened, used, or altered items.
• Missing original packaging, tags, or labels.
• Requests made beyond the specified timeline of 1 day for eligible cases.

Steps to Raise a Return/Replacement Request

1. Request Submission: Raise a request within 1 day of delivery for eligible returns via our website. Include order details and a description of the issue.
2. Review: Allow 2 working days for our team to review your request.
3. Reverse Pickup: If eligible, a courier partner will pick up the product within 5–7 business days. If reverse pickup is unavailable in your location, self-ship the item to our address. We will reimburse up to ₹100 as courier charges.
4. Quality Check and Refund/Replacement: After receiving the product at our warehouse, it undergoes a quality inspection. If approved, refunds are processed within 6–8 days for prepaid orders. For COD orders, store credit is issued within 1–2 working days.

Important Points

• Hygiene Products Exclusion: Returns are not accepted for accessories, innerwear, and masks due to hygiene standards.
• Free Product Deals: Items purchased during promotions (e.g., BOGO) are not eligible for returns.
• Shipping Charges: Non-refundable unless the return is due to an error on our part.
• Customer Responsibility: Ensure returned products are in their original condition with all tags and packaging intact. Products in poor condition will not qualify for a refund.

Refunds

• Prepaid Orders: Refunded to the original payment method within 6–8 business days after quality checks.
• COD Orders: Refunds are provided as store credit, which can be redeemed for future purchases.

For further assistance, contact us via:

If you have any questions about this Privacy Policy, please contact us at:
Instagram: sigmaclothing.in
Email: contact@sigmaclothing.in
WhatsApp: +91 6375407021